Piston Slap: DSG = Das Sticky Gearbox?

Arun writes:

Sajeev,

I have a 2011 VW CC (2.0 turbo) with DSG that is currently at 35000+ miles without any issues. I love the car and take care of it as much as a first time VAG owner and a first time car owner can take care of it. Problem is that over the last 200 miles or so, I have been noticing that the shift lever moves rough/ hesitates to move as quickly as I am used to it moving.

I am not talking about the actual shifts themselves but the shifter itself being rough to move within the case when upshifting or downshifting in DSG model.

I drive around 35 miles a day but only around 6-7 miles in DSG/ semi-automatic mode per day. So around 200 miles/ month in semi-automatic mode. All services have been done on time and there are no issues otherwise with the car. Posting on vw vortex revealed nothing.

1. The factory warranty expires in 400 odd miles so I would like to have it seen by the dealer if it is something concrete. Unfortunately with the shifts themselves being smooth as butter, I fear they will just show me the door.
2. I have the 40000 mile transmission oil change coming up. If this issue is something that can/ will be resolved by the same, I don't mind pushing the service ahead and doing it at like 37500 miles or so. Again since it feels like the shifter is physically moving roughly (like it needs lube), I am not sure if that service will do anything to resolve this problem.

Suggestions? A speedy resolution is requested because my factory warranty will expire in 400 miles or about 2 weeks from now.

Sajeev answers:

Hey Arun, ask the Service department to lubricate or replace the shift assembly. These things are mostly made of plastic (usually) and asking them to check the plastic for jamming or debris isn't a big deal.  Go get it done before the warranty goes out.

Arun replies:

Hey Sajeev,

Much appreciated! I have a scheduled a session with the Service Dept for this Saturday. I will update you once its done.

 >>>FOUR DAYS LATER<<<

Arun replies:

I got the job done and it was indeed some lube that was needed. The dealership was at a loss as to how that could have happened, speculating that it could have been something that may not have been applied to spec at the factory itself. Somehow I doubt that's the case considering how fastidious the Germans are about initial quality.

Oh well..I have driven the car just 10 miles since but so far so good.

Thanks once again for the help!

P.S. someday I will drive a Panther just to see what the hype is all about! :-)

Sajeev concludes:

Oh yes, nobody is as fastidious about initial quality like the Germans!  Then again, German initial quality is certainly superior to their overall lifetime value here in the US. But I digress…

There are probably countless reasons why this happened, as perfection is something we strive for but can never own. And most dealerships are used to customer concerns like this, hence why they were happy to check. And you were happy to ask since it's still under warranty!

Better drive a Crown Vic Sport or Mercury Marauder soon, when your next post-warranty repair bill comes, you'll be more inclined to embrace DPL (Das Panther Love) over DSG.

 

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you're in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice. 

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