| A free-maintenance program introduced earlier this year to get its full-size pickups moving was expanded across the entire 2014 line. For most 2014 vehicles, Chevrolet, Buick and GMC dealers will complete an oil and filter change, four-wheel tire rotation, and conduct a 27-point vehicle inspection based on what's called for in the vehicle's maintenance plan. According to GM CEO Dan Akerson, this plan sells more cars:
Dealers will tell Akerson that such programs are a great way to sell lucrative service, whether it's paid by the customer or by the company under warranty. Once that car is on the lift, a good service writer will always find something that needs attention, "now that the car's here, might as well." from The Truth About Cars http://www.thetruthaboutcars.com | |||
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