Toyota Beats GM 7:4 In J.D.Power Dependability Study, Volkswagen Decimated

Toyota swept J.D. Power and Associates 2013 U.S. Vehicle Dependability Study  with its Lexus brand on top and by earning seven segment awards—more than any other automaker in 2013. General Motors received four segment awards and had Buick in place 7 and Chevrolet barely above average, while Volkswagen is an also-ran. The study measures long-term dependability of three-year-old models. The dependability of models that were new or substantially redesigned for the 2010 model year averages 116 problems per 100, compared with 133 PP100 for models that were unchanged from the 2009 model-year. "There is a perception that all-new models, or models that undergo a major redesign, are more problematic than carryover models," said David Sargent, vice president of global automotive at J.D. Power and Associates. "Data from the 2013 VDS suggests that this is not the case. The rapid improvement in fundamental vehicle dependability each year is more than offsetting any initial glitches that all-new or redesigned models may have." 2013 VDS Nameplate Ranking  Problems per 100 Vehicles Make             PP100  Lexus 71 Porsche 94 Lincoln 112 Toyota 112 Mercedes-Benz 115 Buick 118 Honda 119 Acura 120 Ram 122 Suzuki 122 Mazda 124 Chevrolet 125 Industry Average  126 Ford 127 Cadillac 128 Subaru 132 BMW 133 GMC 134 Scion 135 Nissan 137 Infiniti 138 Kia 140 Hyundai 141 Audi 147 Volvo 149 MINI 150 Chrysler 153 Jaguar 164 Volkswagen 174 Jeep 178 Mitsubishi 178 Dodge 190 Land Rover 220 Among the top three automakers, the study will cause sever finger pointing at Volkswagen that finds itself on rank 28 of 32. Even after Volkswagen's former head of quality assurance, Martin Winterkorn, advanced to CEO, the brand languishes at the bottom of the scale, outclassed by "da scheppert nix" Hyundai and Kia. from The Truth About Cars http://www.thetruthaboutcars.com

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