Monday, March 26, 2012

Latest GM Invention: Management By LEGO

If GM managers are faced with a problem, say a nasty warranty problem or god forbid a recall, they now pull out a box full of LEGO blocks. The block color identifies the area on the vehicle and the block size denotes severity; the bigger the block, the bigger the problem. Problem solving becomes child's play.

According to a GM press release, "the process could reduce by 33 percent the time needed to implement a change that would prevent future warranty repairs."



from The Truth About Cars http://www.thetruthaboutcars.com




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